Withdrawing funds from your ZC account
Payouts are processed twice a week — on Tuesdays and Fridays, in the order requests are received. Processing takes up to 30 days.
Notifications about the status of your withdrawal are sent to your ZC account.
Balance types
Four types of balance are available in your account:
- User (the «Withdrawals» section, the «Available for withdrawal» column) — this is your main balance in the account.
- Advertising (same section, the «Advertising balance» column) — these are your bonuses. You can withdraw them or spend them on advertising in ad networks.
- Referral — credited for bringing in clients. You can withdraw them or spend them on advertising in ad networks.
- Affiliate — funds brought in from an affiliate programme (CPA network). If you topped up your balance through a CPA network, funds can only be returned to that CPA network. They cannot be withdrawn to an external wallet and can only be used to pay for advertising campaigns
How do I request a withdrawal?
You can submit a request at this link from your account.
Available withdrawal methods
To e-wallets
WebMoney
- Fee: 0% (from the advertising, referral and user balances)
- Availability: all users
- Restrictions: none
Capitalist
- Fee: 0% (from the advertising, referral and user balances)
- Availability: all users
- Restrictions: none
USDT
- Fee: 10% for withdrawals from the advertising and referral balances, 0% from the user balance
- Availability: only for users who have previously topped up with USDT
- Restrictions: only for users who have previously topped up with USDT
To bank cards
Withdrawals to personal cards — a 3% fee on all types of funds. The minimum amount is 1,500 rubles, the maximum is 150,000 rubles.
To a self-employed account (SMZ)
This feature is under development. Stay tuned — we will announce the launch soon.
To a business bank account (under an offer or a contract)
Available if the following conditions are met:
— there is a valid contract between the client and ZaleyCash
(including working under a public offer — it is treated the same as a standard contract)
— the balance was topped up by bank transfer
Important: If funds were credited by bank transfer, they can be returned the same way.
When a refund is issued
A refund applies if:
— the client stops working with ZaleyCash
— unused funds remain on the user balance
— the client wants the remaining amount returned to their business bank account
How the refund process works
The procedure involves several steps:
- Reconciliation of settlements
We prepare a reconciliation statement and agree the current balance with the client.
- Refund application
The client sends a refund request letter:
— using the set template
— from the relevant legal entity
(the template is provided by ZaleyCash)
- Refund of funds
Once the request is received:
— the refund is made by bank transfer
— the funds are sent from the bank account of the ZaleyCash legal entity the client worked with
Important:
Refunds are only possible for funds received by bank transfer
the refund method matches the payment method (bank transfer → bank transfer)
the refund amount is determined by the reconciliation
If none of the top-up and withdrawal methods listed above works for you — message us via the support bot, and we will do our best to add the option you need.